Before I list the steps I took to correct the problem, though, I want to first say this in an amazing product for the price.
This is going to be very long because I want to add a little tech support here in the event anyone has major issues with getting it to work on windows 10. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “ Root Hub” in the name.Clear the box next to Allow the computer to turn off this device to save power.Right-click the first USB Root Hub device and select Properties.Expand Universal Serial Bus controllers by clicking the arrow to the left of it.On your desktop, right-click the My Computer icon and select Properties.Click the Start button and select Control Panel.Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.Click Change plan settings for the plan you want to change.Click Hardware and Sound, then click Power Options.On your keyboard, press the Windows key + X and select Control Panel.
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The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening. If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. Linux kernel 2.6.x, 4.4.x to 4.11.x LTS Versions only
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